I used to really enjoy bringing my car here. I commute from Kenosha to Highland Park, and having a loaner while my car was being serviced was always a huge help. Unfortunately, my recent experiences have been disappointing. But the most recent appointment may have been too much for me. I requested service Online but never received confirmation of my booking. I also didn’t receive the usual reminder the night before, which meant I had to reach out myself on the day of the appointment for clarification. By the time I did, the appointment had already passed, and no one followed up when I missed it. My family has trusted this location with our vehicles for several years, so this lack of communication was surprising and frustrating. I hope this is something that can be improved moving forward
Thank you for sharing your feedback. We’re very sorry for the frustration caused by the lack of appointment confirmation and reminder. We’re glad we were able to get you in and provide a loaner once we connected, but we understand the earlier breakdown should not have happened. We’re reviewing our scheduling and notification process to ensure this is improved moving forward. We truly value your loyalty and appreciate you bringing this to our attention.
- Gages Lake Auto